Privacy Policy

Last updated: June 2025  |  Effective date: 1 January 2025

1. Who We Are

My Eloah Business Hub is operated by ELOAH LLC and ELOAH FZE LLC, corporate advisory firms registered and operating in the United Arab Emirates. Our registered office is located at Deira Port Saeed, Dubai, UAE.

References to "My Eloah", "we", "us", or "our" in this policy refer to ELOAH LLC and ELOAH FZE LLC collectively. We can be contacted at enquiry@myeloah.com or by phone at +971 50 403 6424.

2. Information We Collect

We collect information you provide directly to us when you:

• Submit an enquiry or contact form on our website
• Use any of our free online calculators and request a report
• Subscribe to our newsletter or blog updates
• Engage our services for company formation, banking, loans, VAT, or mortgage advisory
• Communicate with us via email, WhatsApp, or phone

The types of personal information we may collect include: full name, email address, phone number, company name, trade license details, passport and Emirates ID details (for KYC onboarding), financial information provided for loan or mortgage assessments, and any other information you voluntarily provide.

We also collect certain technical data automatically when you visit our website, including IP address, browser type, device type, pages visited, and time spent on pages. This data is collected via cookies and analytics tools (see Section 7).

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Process your calculator submissions and send relevant advisory information
• Prepare proposals, reports, and documents required for our services
• Communicate with you about your case, application, or service status
• Send newsletters and business advisory updates (only if you have subscribed)
• Comply with UAE legal and regulatory obligations
• Improve our website and services through anonymised analytics

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection:

• Contract performance — processing necessary to deliver the services you have engaged us for
• Consent — for marketing communications and newsletter subscriptions, which you may withdraw at any time
• Legitimate interests — for website analytics and improving our service delivery
• Legal obligation — to comply with UAE regulatory, tax, and anti-money laundering requirements

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• UAE banks and financial institutions — when you engage our bank account opening or loan advisory services, with your explicit consent
• UAE government authorities — including the DED, free zone authorities, FTA, and CBUAE, as required to deliver our services
• Service providers — third-party tools we use to operate our website and business (email delivery, CRM, analytics), each bound by confidentiality obligations
• Legal or regulatory bodies — where required by UAE law or court order

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Client files and correspondence: 5 years from the end of our engagement
• KYC and onboarding documents: as required by UAE AML regulations (minimum 5 years)
• Marketing and newsletter data: until you unsubscribe or request deletion
• Website analytics data: 26 months (anonymised)

7. Cookies

Our website uses cookies to improve your browsing experience. We use essential cookies (required for the website to function), analytics cookies (to understand how visitors use our site via Google Analytics with anonymised IP), and preference cookies (to remember your settings). You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our website or calculators.

8. Your Rights

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to access the personal data we hold about you, correct inaccurate or incomplete data, request deletion of your data (subject to our legal retention obligations), withdraw consent for marketing communications at any time, object to processing where we rely on legitimate interests, and lodge a complaint with the UAE Data Office. To exercise any of these rights, please contact us at enquiry@myeloah.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption on our website, restricted access to client files, and confidentiality obligations on all staff and service providers. Despite our best efforts, no method of transmission over the internet is 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, including UAE banks and government portals. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.

12. Contact Us

For any questions or requests relating to this Privacy Policy or the personal data we hold about you, please contact: